Tikva Housing Society


  • Full Time
  • Vancouver
  • This position has been filled

Tikva Housing Society


Tikva Housing Society is a charitable non-profit housing society that provides access to innovative and affordable housing solutions, primarily for Jewish individuals and families.

Job Purpose

The Property Services Assistant (PSA) supports Tikva Housing Society’s property services team in building and maintaining positive relationships with Tikva’s tenants. The PSA is responsible for supporting the property services team with a variety of tasks related to administration, tenant rent calculations and successful tenancies.

Duties and Responsibilities

Tenancy Assistance

In the performance of these responsibilities, the Property Services Assistant is accountable for:

  • Preparing the tenancy agreement for each selected tenant in a timely manner and
    ensuring all required documentation is available for tenant sign-up
  • Setting up tenant files and entering relevant data in Tikva’s property management software
  • Entering work orders for repairs and maintenance items in the property management
  • Arranging meetings with tenants when requested by the Property Management team
  • Preparing and sending notices to tenants for annual income reviews, notices of entry
    and other bulletins
  • Updating the property management software with any changes to tenancy,
    occupancy, rental amount reviews and tenant-related issues
  • Administering the annual income review process, including:
  • Communicating, receiving and reviewing income verification documents
  • Calculating tenant rent contributions based on income information received
  • Submitting completed rent subsidy forms to the PM for approval and sign off
  • Preparing notices to end the tenancy (NET) for authorization by PM
  • Preparing all required documentation for the Residential Tenancy Act dispute resolution
    process when requested by the PM
  • Working with the PM to complete and process Security Deposit Disposition forms in a
    timely manner for those tenants who are moving out
  • Maintaining up-to-date tenant files and ensuring files contain all necessary
    documentation as per operating agreements held with the funder as well as per policy
  • Working in coordination with Accounts Receivable to monitor rent arrears and ensure
    that the PM is informed of rent arrears
  • Assisting in following up with the delivery of maintenance materials and supplies.


Education and Experience

  • A high school diploma
  • Minimum one (1) year related experience or a combination of education, training &
  • Experience working in a property management setting
  • Experience working with non-profits, social and affordable housing organizations is an

Knowledge, Skills & Abilities

  • A good understanding of poverty and experience working directly with people on a
    limited income
  • Basic familiarity with the Residential Tenancy Act
  • Computer skills include Outlook, Office 365 and the ability to learn new programs that
    may be introduced
  • Ability to work independently as well as collaboratively as part of a team
  • Excellent organizational, interpersonal, written, and oral communication skills
  • Russian, Hebrew or a second language is an asset

General Competency Requirements

  • Demonstrates exceptional commitment to delivering the highest levels of service to
  • Communicates and interacts with a variety of individuals professionally and sensitively,
    while maintaining the highest levels of confidentiality
  • Applies independent judgement and identifies and resolves problems in a timely manner.
    Is able to work independently within the parameters of the role

The hours of work are 8:30-4:30 PM Monday through Friday

Working Conditions

Physical: Some walking, meeting tenants and attending tenant events

Mental: Attention to detail, moderate periods of concentration

Psychological: Deals with individuals under stress; engages in difficult conversations

Environmental: Largely indoor work.

Job Description can be downloaded from this link